Refund policy

Last updated: October 28, 2026

We want you to get the right part the first time. If something isn't right, here's how returns work at Coil & Cog Appliance Parts.

30-day returns

You can return most unused parts within 30 days of delivery for a refund. To qualify, the part must be unused and uninstalled, in its original packaging, and in the condition you received it.

Items that can't be returned

Electrical parts that have been installed or wired in (control boards, sensors, igniters, thermostats, switches, relays, motors, heating elements and similar parts)
Parts that are damaged, modified, or missing their packaging, labels or seals
Chemicals, sealants and other consumables that have been opened

How to start a return

Email cogandcoil@outlook.com with your order number, the part number and the reason for the return.
We'll send you a return authorization and instructions. Returns sent without an authorization may be refused.
Ship the part back in its original packaging. We recommend a trackable shipping method.

Return shipping

Unless the part was defective or we sent the wrong item, you pay the return shipping, and the original shipping charge is not refunded.

Defective, damaged or wrong parts

If your part arrives damaged, is defective, or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund, including shipping, and give you a prepaid return label if we need the part back.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.